Handling Tough Issues in the Workplace

Witnessing Your Co-Worker Shoplifting
No matter how much loyalty you feel towards your co-worker, it is important that you report this crime. "Your best option would be to advise your supervisor of your observations," says Vancouver Police Constable Rominder Mattu. "It is best to let those in charge deal with the situation and to offer your cooperation into the investigation. If you wish to remain anonymous, you could advise your supervisor by leaving a note with the information and let them launch their own internal investigation without your full cooperation." Kristen Goldsmith, Aritizia's Loss Prevention Department Manager adds: "If an employee witnesses another staff member stealing from work or doing something else dishonest they should inform a senior person in the company. I would recommend that they not go to their store manager, but instead someone more senior like a district manager or general manager. The reason for not going to the store manager is that there is a chance that the store manager is involved in the theft as well. By taking the information outside of the store, you are assured that it will be taken seriously and dealt with properly."

Working with Someone You Don't Like
If you are forced to work with someone who is difficult, it is important to speak up. Even though you may not want to, you need to learn how to communicate effectively with them. "Be firm but friendly," recommends professional speaker and author Peter Legge in his book The Power of Tact. "Your first line of defence against annoying behaviour of any kind is to address your own reaction. Take the "difficult" label off the person. Tell yourself you're dealing with a difficult situation, not a difficult person."

Confronting Your Boss
Possibly the most intimidating of the preceding situations is confronting a supervisor when you know they're in the wrong. Simply sit down with your boss and clear matters up. They will most likely understand and apologize for their oversight. "Honesty is the best solution," says Elizabeth McGougan, Real Estate Manager and Entrepreneur. "There is nothing worse than having your employees stay reserved and not confront situations. Think of your boss as an equal instead of an intimidating superior. Be confident and concise."

As distressing as these situations can be, once you overcome them, you will be enlightened with a new sense of maturity and understanding on the job.